- Popular
- macOS Sequoia – Application Data Privacy – Full Disk Access
- Advanced Logging Options
- Disaster Recovery with Retrospect Solo
- Backing up Microsoft OneDrive
- How to Set Up Remote Backup
- GDPR – Deep Dive into Data Retention Policies with Grooming Selectors
- How to Use Storage Groups
- ASM Expiration in Retrospect
- Microsoft SQL - Authentication Fails in Retrospect 7.6 and later (Windows)
- Support End-of-Life Announcement for Mac OS X 10.3, 10.4, and 10.5
- Retrospect Compatibility with Apple File System (APFS)
- Configuring Email Notifications
- Support Announcement for Mac OS X 10.6 and 10.7
- macOS Catalina Support
- Upgrading Retrospect
- macOS Mojave – Application Data Privacy – Full Disk Access
- macOS Catalina – Application Data Privacy – Full Disk Access
- macOS Monterey – Application Data Privacy – Full Disk Access
- macOS Ventura – Application Data Privacy – Full Disk Access
- macOS Sonoma – Application Data Privacy – Full Disk Access
- Rebuilding Retrospect for Mac Version 6 catalog files
- Configuring Retrospect for automatic login to NAS devices
- Cloud Backup
- Supported Cloud Services
- Amazon S3 Bucket Changes
- Cloud Backup - Best Practices for Data Protection with Cloud Storage
- Cloud Backup - How to Estimate Cloud Storage Costs
- Certified Cloud Storage Providers
- Cloud Backup - How to Set Up 1&1 IONOS for Cloud Backup
- Cloud Backup - How to Set Up Alibaba Object Storage Service (OSS) for Cloud Backup
- Cloud Backup - How to Exclude Retrospect Files from Dropbox Synchronization using Dropbox Selective Sync
- Cloud Backup - How to Set Up Aqua Ray for Cloud Backup
- Cloud Backup - How to Set Up Amazon S3 for Cloud Backup
- Cloud Backup - How to Set Up DigitalOcean Spaces for Cloud Backup
- Cloud Backup - How to Set Up Aufiero Informatica for Cloud BackupCloud Backup
- Cloud Backup - How to Set Up Cloudian for Cloud Backup
- Cloud Backup - How to Set Up Cynny Space for Cloud Backup
- Cloud Backup - How to Set Up Backblaze B2 (S3 API) for Cloud Backup
- Cloud Backup - How to Set Up ArubaCloud for Cloud Backup
- Cloud Backup - How to Set Up Backblaze B2 (Native API - Legacy) for Cloud Backup
- Cloud Backup - How to Set Up DreamHost for Cloud Backup
- Cloud Backup - How to Set Up MCT for Cloud Backup
- Cloud Backup - How to Set Up Dunkel Cloud Storage for Cloud Backup
- Cloud Backup - How to Set Up Google Cloud Storage for Cloud Backup
- Cloud Backup - How to Set Up Minio for Cloud Backup
- Cloud Backup - How to Set Up Microsoft Azure Blob Storage for Cloud Backup
- Cloud Backup - How to Set Up Numergy for Cloud Backup
- Cloud Backup - How to Set Up Dropbox for Cloud Backup
- Cloud Backup - How to Set Up Minio for Multi-Tenant Cloud Hosting
- Cloud Backup - How to Set Up OpenIO for Cloud Backup
- Cloud Backup - How to Set Up Orange for Cloud Backup
- Cloud Backup - How to Set Up Retrospect Cloud Storage for Cloud Backup
- Cloud Backup - How to Set Up Private Cloud Storage with Basho Riak S2
- Cloud Backup - How to Set Up QNAP for Cloud Backup
- Cloud Backup - How to Set Up PCExtreme for Cloud Backup
- Cloud Backup - How to Set Up SwiftStack for Cloud Backup
- Cloud Backup - How to Set Up Synology for Cloud Backup
- Cloud Backup - How to Set Up Swisscom for Cloud Backup
- Restore error with Amazon Glacier
- Cloud Backup - How to Set Up a Cloud Backup
- Cloud Backup - Using Storage Groups on Alibaba and AquaRay
- Cloud Backup - How to Set Up Wasabi for Cloud Backup
- Troubleshooting Cloud Backups
- Cloud Backup - How to Set Up Zenko CloudServer for Cloud Backup
- User Guides
- Mac User Guide
- Appendices
- What’s New
- Quick Start Guide
- Introducing Retrospect
- Fundamentals
- Hardware
- Working with Clients, Servers, and Network Shares
- Working with Retrospect
- Cloud Backup
- Ransomware Protection
- Anomaly Detection
- Retrospect Cloud Storage
- Security Reporting
- Disaster Recovery
- Managing Retrospect
- Cloud Data Protection
- Cloud Deployment
- Troubleshooting and Support Resources
- Windows User Guide
- Appendices
- What’s New
- Quick Start Guide
- Getting Started
- Fundamentals
- Hardware
- Immediate Operations Part 1
- Immediate Operations Part 2
- Automated Operations Part 1
- Automated Operations Part 2
- Controlling Operations
- Networked Clients
- Cloud Backup
- Ransomware Protection
- Anomaly Detection
- Retrospect Cloud Storage
- Security Reporting
- Cloud Data Protection
- Cloud Deployment
- Disaster recovery
- Management Part 1
- Management Part 2
- Tools
- Problems and Solutions
- Mac User Guide
- Troubleshooting
- SMART Disk errors
- How to prevent the RtrSec.dir folder from filling your disk
- Error -706 when creating Disaster Recovery Disk
- USB C and Cable types
- Error 559 network connection timeout
- Verify/Restore error with Dropbox
- Restore to a favorite folder-Macintosh
- Example Retrospect Linux Client Commands
- Error -562 with Linux Clients
- Installing Retrospect on Windows Core Server
- Error -1101 or -1102 with Macintosh HD
- Error -1001 with OneDrive Data
- Error has occurred or invalid license when entering Retrospect license codes
- BMR with Multiple Critical Disks
- ASR Writer Backup Failed
- Backing Up To or From Mounted AppleShare or SMB NAS Volumes with Retrospect 6.1 for Mac OS X
- Auto Launching Guide for Retrospect for Windows
- Backing Up SharePoint Team Services
- Assert errors grx.cpp-1076 and grx.cpp-1089
- 'Remaining' count is negative
- Avid Support for Windows and Mac
- Binding Retrospect Client to a specific IP address
- Catalog Rebuild – Retrospect 6 for Mac
- CERT Vulnerability CVE-2015-2864
- Can't use Open File Backup for Drive C, Error -1017 Insufficient Permissions
- Can't access registry for S-1-5-21-1482476501-854245398-1708537768-1003 error -1101 (file/directory not found).
- CVE-2021-4428: Log4j - Retrospect Not Affected
- Catalog Damaged or Corrupt Errors
- Catalog Rebuild of a Disk Backup Set with Grooming
- Changing your language on Windows
- CopyESPToDirectory error for XPMdStoreESP
- Clearing Library Barcode Information
- Clients are continuously deferred during Proactive Backup
- Configuring Retrospect to auto launch on newer Linux systems
- Communication errors with VXA-320 tape drives
- Comparing Management Console Data and Dashboard Data
- Error Trouble matching, error -2249 (could not find session) during transfers and rebuilds
- DR CD and Fixed IP addresses
- Disk Backup Set Grooming with Retrospect 7
- DR Restore fails with MapError - Unknown Windows error 1630
- Disaster Recovery Error 1312 When Mapping Network Drive
- Email Protection for Microsoft Outlook
- Disaster Recovery - 'Software Protection' Error
- Dell RD1000 Setup for Retrospect Backup
- Error -102 Trouble Communicating
- Error -1101 (file or folder not found) on an unattended backup of a Microsoft networking volume?
- Error -1001 (unknown Windows error) when copying security information
- Error -1020 Sharing Violation
- Error -1019 Out of Resource Errors with Multiple Executions on a Local Windows Server
- Error -102 (trouble communicating) and error 100 (Device Rejected Command)
- Error -1028 for disaster recovery with cloud set
- Error -206 (media failure) and SCSI Devices
- Error -1103 (write protected)
- Error -3045 (There is insufficient storage space to complete the operation) and -3405 (Cant backup system state)
- Error -203 (hardware failure) with Retrospect
- Error -206 Dirty Heads, Bad Media, etc
- Error -2265: Archive file is missing File record
- Error -1115 (volume full)
- Error -203 (hardware failure) when backing up
- Error -205 lost access to storage media
- Error -3047 (Disk inactivity threshold not met)
- Error -506 duplicate activator code found
- Error -519 troubleshooting
- Error -35 volume doesn't exist and -53 volume offline-Macintosh
- Error -36 (I/O error, bad media)
- Error -43 (File not found)
- Error -39 - Unexpected end of file
- Error -34 (Volume Full)
- Error -556 (backup client: network interface unavailable)
- Error -526 (Backup Client is Locked)
- Error -527 (client renamed)
- Error -525 (name/login conflict)
- Error -560 invalid private/public key
- Error -530 backup client not found
- Error -625 - Out of Memory
- Error -541 (client not installed or not running)
- General SCSI and USB Troubleshooting
- Error 626 - Out of Resources
- Execution is Deferred Tutorial
- Execution is deferred
- Error -631 Duplicate Program Extension
- Error -843 Resource in use
- Event ID 8194 VSS Error
- Grooming Reporting Numerical Discrepancies
- Gestalt Warning in OS X 10.10 Console
- How does Retrospect work with Microsoft Encrypted File System EFS
- Grooming Tips and Troubleshooting
- How much free space is recommended for Retrospect?
- How to Enable Automatic Client Updates - INI Options
- How to Adjust the Timeouts for Exchange, SQL, Mailbox, and VSS
- How to backup to hard disks (Mac)
- How to Customize the Retrospect Email Template
- How to Set Up Dell RD1000 with Retrospect Backup
- How to Exclude Mount Points on Linux Client
- How to protect a computer over VPN
- How to Restore Empty Folders
- How to Import/Export your Retrospect Preferences
- Immediate Restore - Windows 6.5
- Immediate Restore - Mac OS
- Improved Dropbox Support with Short-Lived Tokens and PKCE
- Installing Windows ADK and WinPE for Retrospect Disaster Recovery
- Installation Guide for Retrospect Client for Linux
- Instant Scan Advanced Options
- Improved Error Reporting
- Install Error 1311, Source File not Found
- Migrating from BAK to XML Configuration File Backups
- Instant Scan Frequently Asked Questions
- Mac Auto-Update: Update Error
- Macintosh Internal Consistency Check and Configuration Errors
- Live Restore over Windows XP Service Pack 2
- Issues duplicating to NAS devices
- LTFS Support for Windows and Mac
- Mac System Preferences Relaunches on Snow Leopard (10.6) and Lion (10.7)
- Module.cpp-1063 error during backup
- Moving Retrospect from one Macintosh backup computer to another Macintosh backup computer
- Open File Backup Tips
- Opening your network firewall for Retrospect
- Protecting Oracle Databases
- Moving Retrospect from one Windows backup computer to another Windows backup computer
- Permissions errors -1017 and -1020 when duplicating Windows volumes
- Protecting Virtual Environments
- RDX set can't find media after upgrade to Retrospect 11.5 for Windows
- Restoring with or without Use Attribute Modification Date When Matching
- Resetting the Retrospect 10 Client Password
- Resynchronizing (slow) during a failing catalog
- Resolution for macOS scanning incomplete error:-1011 (API request impossible)
- Resolving Tape Alert errors and messages
- Repairing EFI/GPT Bootloader using the DISKPART and BCDEdit command
- Recovering from Error 206, Media Failure
- Retrospect 10.0.0 AES Encryption Key Issue
- Retrospect 8.x for Macintosh Optical Support
- Retrospect Client for Windows 32-bit EOL Notice
- Retrospect Client CLI status via retroclient
- Retrospect Backup Subscription - Update Expiration Date
- Retrospect Client for Windows Troubleshooting
- Resynchronizing (slow) message while rebuilding a Backup Set catalog in Retrospect
- Retrospect 8 Engine/Console Port requirements
- Retrospect is asking me to re-type my license code
- Retrospect Compatibility with Microsoft Windows 7
- Retrospect SQL Backup and SMO Support
- Retrospect and DFS
- Retrospect for Windows and WebDAV
- Retrospect Error -643 or -645 During Scan
- Retrospect for Windows fails to Auto Launch
- Retrospect Error Code Table
- Tape drive shows up as Content Unrecognized in Retrospect
- Server-Level OS Identification
- Setting Network Priority for Windows
- Tape drive is not displayed correctly in Retrospect 7.7 (Windows)
- Scanning Incomplete error -1013 Malformed Name
- Retrospect wants to re-copy unchanged files during a backup
- Tape Drive Not Seen by Retrospect
- Tape Capacity FAQ
- Troubleshooting Bad Backup Set header and other similar errors
- Updating to Windows 2003 SP2 and Remote Desktop
- Uploading Files for Support
- Using Retrospect with Microsoft Windows XP Service Pack 2
- Updating your Retrospect Disaster Recovery images
- Use Active Directory Group Policy to Remotely Install the Retrospect Client
- Unknown Mac Error 20
- This password is incorrect message in Retrospect 8
- VMWare backup and Independent Disks
- VSS Errors 1920 and 4350 can be safely ignored
- Why is Retrospect communicating with address 224.1.0.38?
- Where to find your Retrospect license code or registration number
- What is the difference between Backup and Duplicate?
- What is an Upgrade Authentication Code (UAC)?
- Why does Retrospect 8.x show 127.0.0.1 after updating the software?
- Windows Disaster Recovery and BootCamp
- Windows Disaster Recovery Driver Guide
- Windows Internal Consistency Check and Configuration Errors
- Windows Server 2012 Data Deduplication
- How to Set Up Drobo for Retrospect Backup
- Mac Console Lists 'Deferred' as Date
- Thorough Catalog Rebuild
- Legacy and General Use
- Linux Volume Privacy Options
- Retrospect Backup 18 Licensing Changes
- Retrospect Backup 18 for Windows UI Changes
- Microsoft Active Directory 2008 not backed up with Retrospect 7.6
- Retrospect 7.7 for Windows Release Notes
- How does Retrospect 6.x for Macintosh handle FileVault and other Sparse Images
- Performance Enhancements in Retrospect 10 for Windows and Retrospect 12 for Mac
- Retrospect 10 for Mac Release Notes
- Retrospect for Macintosh Encryption and Security
- Express HD - How do I my restore data?
- Express HD - How to delete Restore Points in Express HD 2.0?
- Express HD - Upgrading from Express HD to Professional
- Express HD - Restore Points aren't showing
- How do I install the Retrospect Driver Update on Mac OS X?
- Express and Express HD compatibility and support
- Retrospect 9.0 and earlier with Mountain Lion
- Retrospect 8.x System Requirements
- Retrospect 9 for Mac Release Notes
- Retrospect 8 for Windows Release Notes
- Retrospect 8.x Desktop Edition for Mac will not run on OS X Server operating systems
- Retrospect Compatibility with Mac OS X Lion
- Express HD - How do I rebuild the catalog file in Express HD 2.x?
- Express HD - How do I install Retrospect Express HD 2.0?
- Express HD - How do I backup to my external hard drive?
- Retrospect Driver Update for Mac Version History
- Upgrade Eligibility Policy for Retrospect 11 for Windows and Retrospect 13 for Mac
- Retrospect Update for Retrospect 7.x (Win) Version History
- User Initiated Restore Setup Tutorial
- Upgrade Eligibility Policy for Retrospect 10 for Windows and Retrospect 12 for Mac
- Retrospect Compatibility with Mac OS X 10.6 Snow Leopard
- Retrospect 9.0 for Mac Read Me
- Retrospect Express compatibility and server operating systems
- Error -1017 permission errors when using NAS volumes with Windows
- Management Console Guide
- Microsoft Exchange & SQL
- Microsoft Exchange - Error -3407 (unknown) during Mailbox backup
- Microsoft Exchange - Error -3619 (Database not found) during Exchange 2003 Restore
- Microsoft Exchange - Registry keys are created during mailbox backup
- Microsoft Exchange Mailbox Backup Requirements
- Microsoft Exchange Supported Mailbox Backup Configurations
- Microsoft Exchange Recovery Storage Group Support
- Microsoft Exchange and SQL - Retrospect Cluster Support
- Microsoft Exchange - Troubleshooting Error -3408 when backing up Exchange 2007 Mailboxes
- Microsoft Exchange - How to Restore Exchange databases to a new server
- Microsoft Exchange - Restoring Exchange 2000 to a new server
- Microsoft Exchange - Retrospect 7.7 problems authenticating with Exchange Client
- Microsoft SQL - Error -1004 (Database Backup/Restore error) during a Retrospect SQL Database Restore
- Microsoft SQL - Trouble Writing Files, Error -1004 when restoring SQL
- Microsoft SQL Server R6034 Error
- Ransomware
- Extend Anomaly Detection for Ransomware with Script Hooks
- Ransomware - Immutable Backups Guide for Backblaze B2 (S3 API)
- Ransomware - Immutable Backups Guide for Nexsan Unity
- Ransomware - Immutable Backups Guide for MinIO
- Ransomware - Immutable Backups Guide for Retrospect Cloud Storage
- Ransomware - Immutable Backups Guide for Google Cloud Storage
- Ransomware - Immutable Backups Guide for Alibaba Object Storage Service (OSS)
- Ransomware - Immutable Backups Guide for Microsoft Azure
- Ransomware - Immutable Backups Guide for Amazon S3
- Ransomware Protection and Detection with Immutable Backups and Anomaly Detection
- Ransomware - Immutable Backups Guide for Wasabi
- Technical Deep Dive on Ransomware Protection, Object Lock, and Immutable Backups
- Security Reporting and Geo Tracking
- Ransomware-Proof Data Recovery for Cyber Resilience
- Technical Deep Dive on Anomaly Detection for Ransomware
- IMAP Email Account Backup
- System Requirements
- Retrospect 10 for Windows System Requirements
- Retrospect 12 for Mac System Requirements
- Retrospect 11 for Windows System Requirements
- Retrospect 16 for Mac System Requirements
- Retrospect 15 for Windows System Requirements
- Retrospect 16 for Windows System Requirements
- Retrospect 12 for Windows System Requirements
- Retrospect 17 for Mac System Requirements
- Retrospect 13 for Mac System Requirements
- Retrospect 14 for Mac System Requirements
- Retrospect 15 for Mac System Requirements
- Retrospect 19 for Mac System Requirements
- Retrospect 18 for Windows System Requirements
- Retrospect 17 for Windows System Requirements
- Retrospect Solo 15 for Mac System Requirements
- Retrospect Solo 16 for Mac System Requirements
- Retrospect 19 for Windows System Requirements
- Retrospect 18 for Mac System Requirements
- Retrospect Solo 18 for Mac System Requirements
- Retrospect Solo 16 for Windows System Requirements
- Retrospect Solo 17 for Windows System Requirements
- Retrospect Solo 17 for Mac System Requirements
- Retrospect Solo 15 for Windows System Requirements
- Retrospect Solo 18 for Windows System Requirements
- Retrospect Virtual 2018 System Requirements
- Retrospect Solo 19 for Windows System Requirements
- Retrospect Solo 19 for Mac System Requirements
- Retrospect Virtual 2019 System Requirements
- Retrospect Virtual 2020 System Requirements
- Retrospect Virtual 2021 System Requirements
- Retrospect Virtual System Requirements
- Upgrade Eligibility Policy for Retrospect 12 for Windows and Retrospect 14 for Mac
- Retrospect Virtual 2022 System Requirements
- Upgrade Eligibility Policy for Retrospect 16 for Windows and Retrospect 16 for Mac
- Upgrade Eligibility Policy for Retrospect 15 for Windows and Retrospect 15 for Mac
- Which versions of Linux and Unix does the client support?
- White Papers
- Competitive Analysis - Retrospect for Windows
- Competitive Analysis - Retrospect for Mac
- Competitive Analysis - Retrospect Virtual
- Cloud Deployment - Getting Started with Retrospect Virtual on Microsoft Azure Virtual Machines
- Data Protection for On-Premise Dark Site Environments
- Cloud Deployment - Getting Started with Retrospect Virtual on Google Cloud Compute
- Deep Dive - Components of a Retrospect Backup
- Deployment with Munki
- Five Steps to Ransomware Protection
- File-Based Backup vs Image-Based Backup: How to Restore Individual Files and Entire Systems with Retrospect's Data-Centric Approach
- Deployment with Desktop Central
- Disaster Recovery of Linux Physical and Virtual Machines
- How to Enable Automatic Client Updates
- How to Protect Microsoft Office Documents - Word, Excel, PowerPoint, Access, and Publisher
- Leveraging Cloud Storage for Replication Tasks
- Cloud Data Protection - Protect Data on Microsoft Azure Blob Storage
- Block-based versus File-based Deduplication
- Cloud Deployment - Getting Started with Retrospect Backup on Microsoft Azure Virtual Machines
- Cloud Deployment - Getting Started with Retrospect Backup on Google Cloud Compute
- Cloud Deployment - Getting Started with Retrospect Virtual on Amazon AWS EC2
- Competitive Analysis - Retrospect Solo
- How to Protect Apple iWork Documents - Pages, Numbers, and Keynote
- Mobile Backup - How to Protect BlackBerry Devices
- Mobile Backup - How to Protect Apple iOS Devices
- Mobile Backup - How to Protect Android Devices
- Mobile Backup - How to Protect Windows Devices
- Optimizing a Data Protection Strategy: Replication vs Backup
- Replicated Copy/Duplicate
- Top Tips for Better Backup
- Technical Deep Dive on Forever-Incremental File-Based Backup
- BackupBot – Deep Dive into ProactiveAI
- Cloud Data Protection - Protect Data on Amazon AWS S3
- Cloud Data Protection - Protect Data on Google Cloud Storage
- Retrospect Virtual Guide 2022
- External Scripts (Script Hooks)
- Script Hooks: External Scripting with Event Handlers
- Script Hooks: Integrating Retrospect with Slack
- Data Hooks: How to Customize Dashboard Layout
- Script Hooks: How to Protect MySQL with Retrospect
- Script Hooks: How to Protect PostgreSQL with Retrospect
- Script Hooks: Integrating Retrospect with IFTTT
- Script Hooks: Integrating Retrospect with Nagios
- Script Hooks: How to Protect MongoDB with Retrospect
- Data Hooks: How to Create Dashboard Data Hooks
Advanced Logging Options
Top Articles
Retrospect has a number of built-in tools to help with tracking down problems. Our support team might ask you to send them configuration files, turn on debug logging or increase the log level, edit a retro.ini setting. These instructions walk through how to do both. Do not modify the files unless our support team instructs you to.
Support Diagnostic Tool: Download for Mac | Available Soon for Windows
Note – These instructions apply to Retrospect for Mac 8.0 or higher and Retrospect for Windows 7.7 or higher.
- Configuration File
- Logging - File
- Logging - Mac Limit
- Logging - Log Level
- Logging - Size Limit
- retro.ini
- Instant Scan
- Grooming
- Proactive Backup
Configuration File
Retrospect keeps all of its information in a configuration file at the following locations:
Windows – C:\ProgramData\Retrospect\Config77.dat
Mac – /Library/Application Support/Retrospect/Config80.dat
These config files are compatible with Retrospect for Mac 8.0 or higher and Retrospect for Windows 7.7 or higher.
Logging - File
Retrospect maintains a global operations log file for all of its activities. If you encounter a problem, be sure to check the log first. The log is available in the application at Reports > Operations Log on Windows and at View > Log on Mac. The file is at the following locations:
Windows — C:\ProgramData\Retrospect\operations_log.utx
Mac — /Library/Application Support/Retrospect/operations_log.utx
In addition, the Retrospect Client logs to a file at the following locations:
Windows (pre-Vista) — C:\Documents and Settings\All Users\Application Data\Retrospect Client\retroclient.log
Windows (pre-Vista) — C:\Documents and Settings\All Users\Application Data\Retrospect Client\qtsystray.log
Windows — C:\ProgramData\Retrospect Client\retroclient.log
Windows — C:\ProgramData\Retrospect Client\qtsystray.log
Mac — /var/log/retroclient.log
Linux — /var/log/retroclient.log
# Retrospect 10 for Windows
Windows (pre-Vista) — C:\Documents and Settings\All Users\Application Data\Retrospect Client\qtcontrolpanel.log
Windows — C:\ProgramData\Retrospect Client\qtcontrolpanel.log
Logging - Mac Limit
On the Mac, the Log window only shows the last 500 lines of the log by default, indicated at the top of the window. For instance, it might say [Showing 500 lines out of 21325]. To change this setting, open Settings > Console and change "Show up to __ lines in the operations log".
Logging - Log Level
To increase the logging level or turn on debug logging for the server, open Secret Settings with one of the key combination below. For the client, follow the instructions below. Our support team will give you instructions about what options to change. The changes will be effective immediately; you do not need to restart the application.
Mac — Command-Option-Comma
Windows — CTRL-ALT-P-P
Mac Client — Open System Preferences. Hold down the command key and click on "Retrospect Client". Select "Advanced" tab.
Windows Client — Hold down the control key for three seconds. The "Advanced" tab will appear.
Logging - Size Limit
You can adjust the maximum file size of the log in Preferences.
Mac — Settings > General
Windows — Configure > Preferences > Notifications > Logging
retro.ini
Retrospect provides an options file for fine-grained control of the server called retro.ini, at the following location:
Windows — C:\ProgramData\Retrospect\retro.ini
Mac — /Library/Application Support/Retrospect/retro.ini
If you open the file, you will see the following options by default on Mac:
[Options]
SetUILogging=3
SetFoundationLogging=3
SetAppLogging=3
SetDevicesLogging=3
SetEngineLogging=3
SetVolumesLogging=3
SetBackupSetsLogging=3
SetNetworkingLogging=3
Our support team might ask you to change the log level here instead of through the application. Here are the steps:
- Turn off the server by either quitting the Windows application or using System Preferences on the Mac.
- Open retro.ini in Notepad or TextEdit.
- If our support team suggests turning on "device logging to 6", change SetDevicesLogging=3 to SetDevicesLogging=6.
- Save the changes to retro.ini.
- Turn on the server by either launching the Windows application or starting it through System Preferences > Retrospect on Mac.
- Be sure to change the setting back after you’ve reproduced the issue.
Instant Scan
Instant Scan has a separate set of files for configuration, logging, and options, at the following locations:
# Configuration Files
Windows — C:\ProgramData\RetroISA\ConfigISA.dat
Mac — /Library/Application Support/Retrospect/ConfigISA.dat
# Scan Files
Windows — C:\ProgramData\RetroISA\RetroISAScans\
Mac — /Library/Application Support/Retrospect/RetroISAScans/
# Log Files
Windows — C:\ProgramData\RetroISA\retroISA.utx
Mac — /Library/Application Support/Retrospect/retroISA.utx
# Option Files
Windows — C:\ProgramData\RetroISA\retro_isa.ini
Mac — /Library/Application Support/Retrospect/retro_isa.ini
Grooming
For grooming, messages are logged to the Operations Log and Execution Log. However, for detailed debugging information, you can enable a grooming log by creating a file with a specific name next to the catalog file for the set you’re grooming: "Media Set A.rbc.grm.log" if you are grooming "Media Set A". This log is limited to 1GB, and you do not need to shutdown the engine to create it.
- On Windows, navigate to the catalog’s folder and right-click to create a text document. Name it Media Set A.rbc.grm.log.
- On Mac, open Terminal, navigate to the catalog’s folder, and run touch "Media Set A.rbc.grm.log".
Proactive Backup
For diagnosing issues with proactive backup, you can enable a specific log for this feature to send to our support team. You will need to shutdown the engine before creating it.
- On Windows, navigate to the application’s data folder in "C:/ProgramData/Retrospect/" and right-click to create a text document. Name it proactive_backup_log.utx.
- On Mac, open Terminal, navigate to the catalog’s folder, and run touch "/Library/Application Support/Retrospect/proactive_backup_log.utx".
Last Update: January 13, 2023