---
title: "Communication errors with VXA-320 tape drives"
slug: "communication-errors-with-vxa-320-tape-drives"
updated: 2023-11-09T01:23:31Z
published: 2023-11-09T01:26:19Z
canonical: "docs.retrospect.com/communication-errors-with-vxa-320-tape-drives"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retrospect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Communication errors with VXA-320 tape drives

Resources

Some VXA-320 tape drives respond to a different command length than other VXA-320 drives. Unfortunately, Retrospect cannot resolve this difference without user intervention. If your VXA-320 drive exhibits communication problems with Retrospect, such as “incorrect scsiServiceResponse” messages displaying in the Mac OS X system log (viewable with the Console application in /Applications/Utilities/), then you will need to edit the retro.ini settings file to correct the problem

To edit the retro.ini file, take these steps:

In the Retrospect System Preferences pane, stop the Retrospect Engine.

Locate the retro.ini file at

Open the retro.ini file with a text editor, such as TextEdit.

Add the following lines to the end of the existing text:

Save the edited retro.ini file.

Start the Retrospect Engine in System Preferences pane.

Last Update: February 14, 2012